Air New Zealand Reviews
The capability to ride a plane is still very much a privilege than a right. Throughout the past decades, the prices of airline tickets are steadily getting cheaper and cheaper. Despite this, a lot of people still consider flying a luxury, and this is partially true.
Some airlines do make flying seem very much like a luxury, with their excellent customer service, delectable flight meals and relaxing ambiance. However, not all airlines are like this. Some airlines make flying feel like a bus ride: a horrible, vomit-inducing and acrophobia-causing bus ride.
Don’t let that discourage you, though, as most airlines nowadays already know how to please their passengers. Today, we will find out if Air New Zealand is one of them. To evaluate this airline, we will take a look at various Air New Zealand reviews written by their previous customers.
Originally known as Tasman Empire Airways Limited (TEAL), Air New Zealand was founded in the year 1940. By 1965, the New Zealand government decided to purchase Australia’s 50% share in the airline’s stakes. This had resulted to the company changing their name to “Air New Zealand”.
In the year 1995, Air New Zealand purchased a 50% stake from Ansett Australia — a major Australian Airline. By the year 2000, Air New Zealand and Ansett Australia were unified after the former bought 100% of the latter’s stakes.
Since January 2013, the Chief Executive Officer of Air New Zealand has been Mr. Christopher Luxon. Before joining Air New Zealand, Luxon worked for Unilever Canada where he held the role of a President and CEO.
What People Think
Here, we will be looking at what people are saying about Air New Zealand. Based on reliable online review websites, I can see that the passengers of this airline had a great time flying with them. I was a bit surprised to see how much the word “comfortable” was used to describe the passengers’ flight experiences.
According to one passenger, the flight attendants went out of their way to turn her seat into a mini bed and they even added a thin mattress to make her feel more comfortable. Another passenger said said that aside from being one of the most affordable airlines, Air New Zealand has some of the friendliest airline crew members. According to Erin, a previous passenger, she gets a bit nauseous when she flies. Apparently, a steward noticed this and immediately offered her slices of fresh fruits and a bit of yogurt. She claimed that she felt at ease for the entire 10-hour flight.
All these positive reviews seem to be too good to be true, but due to the sheer number of passengers offering their praise to Air New Zealand, it’s impossible not to believe them.
Their website looks professional yet unintimidating. Set on an off-white background, a large image takes up most of the site’s homepage. The image features beautiful scenes which are meant to entice passengers into traveling. The current flight deals and promos can also be found on the home page. Look up at the upper left and you will see the company’s minimal logo, and it really compliments the whole minimalist feel of the website.
As for the functionalities, passengers can search and book their flights online. The booking form can be found at the left hand side of the homepage. Online check in is available too. To do this, just click the “check in” tab and input your booking reference and your family name. To view their website, click here.
Air New Zealand provides customer support services via 24-hour telephone hotlines, email and fax. The airline has different phone numbers to cater the different needs of their passengers. For a complete list of all their phone numbers, refer to this page. For passengers with hearing impairments, TTY relay calls may be used. Click here to view the step-by-step instructions for TTY relay calls.
The airline currently has 50 direct flights to 25 destinations within New Zealand and approximately 25 international destinations across Asia, North America, Europe and Oceania.
Air New Zealand offers three flight classes: Business class, Premium Economy class and Economy class. Meals and inflight entertainment may vary depending on your class and aircraft model. New Zealand has asked the help of various chefs and wine experts to ensure that the quality of their meals and drinks remain high-class.
As with the meals and inflight entertainment, the standard baggage allowance varies from class to class. The standard baggage allowance for Economy class passengers is one 23-kilogram bag. For Premium Economy class flyers, they are allowed to carry two bags, with a maximum of 23 kilograms each. Those flying in the Business class are allowed to carry three 23-kilogram bags.
About Air New Zealand
Air New Zealand, a member of the Star Alliance, is New Zealand’s national airline and is currently based in Auckland, NZ. It has three main hubs, which are found in Wellington International Airport, Auckland Airport and Christchurch International Airport. The airline’s bases are at Sydney Airport and Los Angeles International Airport.
The airline raked in lots of awards during the previous years. In last year’s Skytrax World Airline Awards 2015, it was able to take home three awards: World’s Best Premium Economy Class, Best Premium Economy Class Airline Seat and Best Premium Economy Class Onboard Catering.
- Website URL: http://www.airnewzealand.co.nz/
- Contact number: +64 9 366 2400 and +64 9 357 3000
- Contact Email: firstname.lastname@example.org
- Fax Number: +64 9 366 2401
- Head Office Address: Private Bag 92007 Auckland 1 New Zealand
A World-Class Airline
Looking back at all the Air New Zealand reviews, it is quite evident that this airline is one of the best ones out there. This airline can make sure that your entire flight feels as comfortable as possible. If you’re the type of passenger that can’t seem to calm your nerves the moment you step inside an aircraft, rest assured that the airline crew will be more than willing to assist you. And with that, I conclude this article about Air New Zealand Review.
Do you agree with the passenger reviews above? Have you also experienced flying with this airline? We’d love to hear your thoughts. Leave a comment below!