Everyone wants to fly, it’s everyone’s dream since the early age. The thought of flying makes everyone excited. Soon after, the very first plane was invented and hence the birth of air traveling. Air traveling has changed and is still changing from time to time. Services and entertainment for passengers has changed, technology has rapidly change—everything. And this makes every flight more enjoyable. The comfy seats, the friendly crews, fast and professional accommodations and low-cost flights; this what makes a convenient flight. Will AirAsia reached their customers’ expectations? Let’s find out.
Origins and Ownership
AirAsia is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It is the largest airline in Malaysia by fleet size and destination, and Asia’s low-cost airline by passengers carried and jet fleet. Its affiliate airlines: Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister company: AirAsia X, focuses on long-haul routes.
Tony Fernandes is a Malaysian entrepreneur who introduced the first budget no-frills airline: AirAsia. Fernandes managed to turn AirAsia—a failing government-linked commercial airline, into a highly-successful budget airline. Fernandes was born in Kuala Lumpur in 1964. He was educated at the Alice Smith School in Kuala Lumpur, then he studied at Epsom College boarding school in England and graduated in London School of Economics with a degree in Accounting. In September 2001, Fernandez purchased AirAsia and became its Chief Executive.
AirAsia was established in 1993 and began its operations in 1996. It was founded by DRB-Hicom, a government-owned conglomerate. On December 2001 the heavily-indebted airline was bought by Tony Fernandes. Fernandes turned the company around producing a profit in 2002 and launching new routes from its hub in Kuala Lumpur, undercutting former monopoly operator: Malaysian Airlines with promotional fares as low as $0.27.
In 2003, AirAsia opened it second hub at Senai International Airport in Johor Bahru near Singapore and launch its first international flight in Bangkok. At the end of 2006, Fernandez unveiled a five-year plan to further enhance AirAsia’s presence in Asia, with increased frequency and the addition of new routes, AirAsia increased its passenger volume to 13.9million in 2007.
AirAsia’s registered office is in Petaling Jaya, Selangor. While its head office is at Kuala Lumpur International Airport.
What people are saying
Reviews from AirAsia’s passengers is a mixture of positive and negative recommendations. Some of their concerns were the lack of leg space, seat allocations, water that you need to pay for and occasional flight delays. But overall, AirAsia seems to make the rest of their passengers feel the convenience of flying. Some of these reviews are listed below:
“Denpasar to Kuala Lumpur. Flew this sector return and used AirAsia as previous experiences have been positive. The airline is moving towards gouging their guests for every penny and placing restrictions which encourage you to buy on-board. I am appalled at their current policy of no outside food or drink on board. In terms of the flight, punctual, clean planes, professional crew. The cabin temperature on KUL – DPS leg was arctic like and almost tropical on the DPS – KUL leg. Legroom is non existent and woe betide you get a kid behind you or a sleepy recliner in front. I enjoyed their no frills approach when it was just that, now they have overstepped the mark. Their only saving grace is the speedier Immigration counters at KLIA2 over the slow ones at KLIA.”
—B Khanna (United Kingdom)
“Ho Chi Minh City to Kuala Lumpur. The plane departed as scheduled. The lead cabin crew’s voice was very clear and was giving announcements very clearly. The flight was a bit bumpy at times but the landing was good. The plane arrived 20 mins ahead of scheduled arrival. The cabin crew were attentive and gave lots of smiling faces.”
—S Harumin (Malaysia)
“Flew AirAsia on 21 April from Singapore to Bangkok DMK. I had encountered some problems with my e-ticket which was quickly rectified with a call to AirAsia’s office in Thailand without charges which was really appreciated. The plane coming in was delayed which affected our outgoing flight however there was very inadequate updates. This caused some passengers concerned who could be seen approaching the counter staff. The airline could perhaps put updates on the screen at the boarding area just to allay the passengers’ concerns. On this occasion, the screen was showing last-call at 9.05pm for a flight that was scheduled to depart 25 mins earlier that evening at 8.40pm. The flight itself was as expected of a budget carrier. The cabin crew who were mainly Thai were polite, gracious and attentive throughout the flight.”
—H Chan (Singapore)
“Ho Chi Minh City to Kuala Lumpur on August 27, slightly delayed due to congestion at night. Onboard found only one FA was friendly and enjoyed her work, and after meal service crew disappear until prior landing announcement. The seat pitch at seat 23E is generous. Choose to fly with AirAsia because their schedule time is convenient compared to others. Broadly this was a good flight”
—Chin Yee Meng (Malaysia)
AirAsia’s website consists of different features. The mixture of the colours black, red and white really compliments the website’s clean background. You can find and read AirAsia’s deals and offers through their website. You can book flights, hotels, rent a transportation service, check flight status, read about baggage informations and many more. Their fare rules are separated in four categories, namely: Low Fare, Low Fare+Value Pack, Premium Flex, and Premium Flatbed. They offer Business class too. You sign up and check AirAsia’s Offer by clicking here.
- Website URL: airasia.com
- Contact number: (02) 722 2742
AirAsia offers low-rate-flights that really catches the attention of every travelers. With their attentive and fast accommodation from their crews, you can rest assure that you are flying with convenience. AirAsia is a nice airline, accommodating every passenger attentively, making every flight smooth and convenient.