Carlson Wagonlit Travel Review
The company was founded in 1994 following the merger of two big travel agencies “The Carlson,” which is originally owned and operated by “Ask Mr. Foster Travel Agency” and “The Wagonlit,” which is from the chain of travel shop businesses of Compagnie Internationale des Wagons-Lits.
As of 2011, the company underwent several mergers and rebrandings, which led to the further expansion of their services.
Douglas Anderson is the president and chief executive officer of Carlson Wagonlit Travel. He joined the company as the executive vice president and chief financial officer. Moreover, he is a certified public accountant and took BS in Business Administration at the University of Nebraska.
What people are saying
Online reviews about Carlson Wagonlit Travel are very limited. However, the very few online reviews and forums that mention the online travel agency point out that the company is also haunted by different complaints from their customers.
Customers were not impressed with the very slow and unreliable service they received from Carlson Wagonlit Travel. Other customers of the online travel agency wonder in bewilderment why Carlson Wagonlit Travel can operate as a business despite the fact that they only cause problems for their customers.
Furthermore, poor customer service was the common issue among customers. Customer representatives were unprofessional and they wasted customers’ time by letting them wait mid calls. In addition to that, they always made mistakes with customers’ booking and what’s worse is that there’s no resolution about the mistakes done by their representatives.
Carlson Wagonlit Travel Website
Apparently, the website of Carlson Wagonlit Travel has a sluggish and outdated booking process. Although, it has a very impressive interface, which makes you think that it’s a reputable website. Unfortunately, it seems it was created just for promotional purposes.
Meanwhile, customers can use the website to book and manage their travel itinerary. Moreover, customers can choose from Business Travel and Leisure Travel, wherein they need to login first to manage their booking.
According some customer reviewers, it’s better to download “CWT TO GO” mobile app via Google Play or Apple Apps Store if you want to book with Carlson Wagonlit Travel, because the app is more reliable than the website.
The travel agency’s customer service hotline for Canada customers is available from 9AM to 5PM during office days via +1-416-929-1980 or toll free via 1-877-510-2751. They can also email them via firstname.lastname@example.org.
About Carlson Wagonlit Travel
Carlson Wagonlit Travel headquarters is in Paris, France. However, the company operates in 174 countries like Canada, the US, and other countries across the globe. They are staffed with over 22,000 employees that cater to the overall travel management the company.
The company also received a recognition from the American Express Business Travel as the leading and largest travel management company in the world. It is believed that the company already processed 55 million transactions and has $27.8 billion in annual sales.
- Website URL: www.carlsonwagonlit.com
- Contact number: +1-416-929-1980
- Head Office Address: Paris, France
Based on this Carlson Wagonlit Travel Review, even big companies with a great reputation cannot always guarantee good service. In the case of Carlson Wagonlit Travel, there are a lot of opportunities that need to be addressed.
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