Keeping up with vast information changing every second is hard, this is what makes the online travel agency world, hard, very hard. If customers didn’t get what they asked for, then it’s the agency’s fault, shortcomings have no room in this industry. The painful truth is that mistakes are inevitable, but there will always be a way for some things to go wrong.
Establishment and Leaders
Michael J. Hartley and Sandra Hartley are the people behind the establishment of Cheaptickets in 1986.
Barney Harford is the is the CEO of Orbitz, with Cheaptickets being a subsidiary of Orbitz, Harford also serves as the CEO of Cheaptickets. Orbitz is doing great, is it the same with Cheaptickets?
On Consumeraffairs.com, Cheaptickets received a lot of shots from online reviews about their service being poor.
It seems that their service is not efficient, causing customers to flip out and decide to never deal with Cheaptickets again. This one traveler was frustrated to find out that the affordable tickets Cheaptickets boast about are nothing but a scam, he was waiting for a final confirmation for the changes, he wanted for his flight schedules, the agency promised to notify him after 24hours, 5 days passed still nothing. He then called Cheaptickets for assistance, the agency then gave him choices for alternative flights wherein prices are surely to change. He didn’t recommend the site to his family and friends, he encouraged the staff of Cheaptickets that it’s time to find another job and stop working for “Scam Artists,” in his own words.
Their customer service isn’t helpful according to some customers. Customers are put on hold for 45 minutes to 1 hour and are unable to receive any assistance.
The website is pretty standard for travel sites. Search flights, book them, then receive confirmation from the agency. If you want to check your flight status, first you must have your own account on their website. Arranging for hotel reservations and car rentals is available on their website.
As advertised by their agency name, promotions for cheap flights are available right on the homepage. They also have a list of top destinations, top hotels and top travel interests.
The design of the website is pretty dull and not well executed, there is surely room for improvements, big rooms.
Open all day and night long, their customer service is at the ready for questions and concerns from customers. They have a page for customer service FAQs for easy access to information, on that page they have a list of support topics for quick navigation. They also allow customers to submit their feedback online for concerns, complaints and suggestions.
“Cheap is good,” this is the agency’s main slogan. Of course when it comes to travel tickets, cheap is always good. The question remains, is Cheaptickets good just like cheap ticket prices?
Their main office is in Chicago, USA, Cheaptickest was originally founded in Honolulu, Hawaii.
- Website URL: http://www.cheaptickets.com/
- Contact number: 00 1 312-596-5786 or 1-888-922-8849
- Head Office Address: Orbitz Worldwide, Inc. 500 W. Madison, Suite 1000 Chicago, Illinois 60661 U.S.A
In terms of service, there have been a lot of gaps within Cheaptickets. In order to fill those gaps, enhancing their reputation by improving every part of their service is needed. Quantity is only efficient if quality is strong and credible.