China Airlines Review
China Airlines was founded by a retired air force officer on December 16th, 1959. The airline company became completely owned by Taiwan. It’s maiden flight was in October 1962 through a domestic flight from Taipei to Hualien.
This initial flight later spring boarded major upgrades of their aircraft into Boeing 727-100s. Then, they began their trans-pacific flights to South Vietnam, Hong Kong, Japan. After that, they were permitted to fly over Southeast Asia, Northeast Asia, and North America.
Chang Yu-hern is the president of China Airline. He graduated from Mechanical Engineering with a major in Aviation at the National Cheng Kung University. In addition to his impressive educational background in aviation engineering, he also holds a Master of Traffic and Transportation title from National Chiao Tung University and a PhD in Transport Management in Civil Engineering from the University of Pennsylvania.
Because of his impressive professional background in civil aviation, aviation engineering, and in aviation policy, he was appointed president of China Airlines on August 03rd, 2015.
What people are saying
China Airlines received mixed reviews from customers online. Customers found the great service provided by the airline to be pretty impressive. They added that the condition of the aircraft was actually good.
On the other hand, some customers bluntly expressed their dissatisfaction with the airline’s service. Moreover, customers are unimpressed with frequent delayed flights. There were also recorded incidents that the flight was delayed for more than 12 hours, the passengers left stranded at the airport. In addition to the delayed flights, lost luggage was also a very common concern among passengers of China Airlines.
With all honesty, while reading all these common complaints about this airline, I cannot imagine the agony and horrific experience customers had endured. Not to mention, on-board services were at a bare minimum, according to some customers. The staff were also unfriendly, without even giving a hint of hospitality to passengers, regardless of age and stature.
China Airlines Website
Meanwhile, the website of China Airlines allows customers to personally manage their booking in different cities and airports. It also offers some functional features, wherein customers can check flight status using the time table of the flight. In addition to that, they also give 5% birthday discount, if customers purchase a ticket on the month of his/her birthday. Learn more about their website here.
Customers can also enjoy the convenience of using the website, using their smartphones, China Airlines now offers a mobile app for customer’s convenience. Experience the latest version of the China Air Mobile App by downloading to Google Play Store and Apple Apps Store for free.
China Airlines customer service hotline, which is stationed at their main office in Taipei is available from Monday to Friday: 08:30AM To 05:30PM (GMT 8+) via Ticketing Fax : 886-2-2514-5549. For a more detailed local branch listing, customer service hotline callers can visit their website here.
Based on a detailed description from Airline Ratings, China Airlines has four flight classes available in their domestic and international flights.
- Full meals and beverages provided on medium and long haul flights; light meals or snacks with tea and coffee served on flights less than three hours
- Audio/Video on Demand and in-seat power available on A330s, A340s and refitted 747s; no Audio/Video on Demand on 737s ; WiFi available on the 777 as well as in-seat power and USB ports
- Seat pitch of 32-inch with 115-degree recline; on the 777, seats of three transform into a couch. A mattress is provided for passenger who have bought this seat selection
- Blankets and pillows provided
- Baggage allowance of no less than 20kg, but varies with flight
- For more information about aircraft specific economy class click here
- Only available on the 777 aircraft
- Full meal and beverage service
- Audio video on demand through seat back screens; WiFi, USB ports, and in-seat power
- Seat slide forward into a shell rather than recline meaning no one can recline into your personal space. Seats have leg and foot rest. Seat pitch of approximately 38-inch
- Blanket, pillow, and amenity kit provided
- Meals can be pre-booked on all medium to long haul flights from the online menu or choices can be made on board
- Audio/Video on Demand and in-seat power available on A330s, A340s, 777s, and 747s
- Seat pitch of 60-inch, which transforms into slightly angled lie flat bed with storage space and privacy dividers on 747s; seat pitch of 63-inch with 166-degree recline plus leg rest on A330s; seat pitch of 60-inch with 150-degree recline on A340s; seats transform into lie flat beds on the 777 with every seat having aisle access. seat pitch of 40-inch and minimal recline in 2-2 seating layout on 737s;
- Pillow, duvet, eye mask, slippers and amenity kit on medium and long haul flights
- Baggage allowance of no less than 30kg, but varies with flight
- For more information about aircraft specific business class click here
- Available only on 747s
- Meals can be pre-booked on all medium to long haul flights from online menu or choices can be made on board
- Spacious seats transform into fully lie flat beds with aisle access for all passengers
- Large pillow, duvet, and amenity kit provided
- Baggage allowance of no less than 40kg but varies with flight
About China Airlines
China Airlines is the national flag carrier of Taiwan. Its main hub is located at Taiwan’s Taoyuan International Airport and Kaohsiung International Airport that serves as its second hub with more than 90 aircraft in service. The airline is considered the 10th largest airline in the world that flies customers in more than 188 destinations worldwide.
In addition to their fleet, the airline also operates subsidiary airlines under its wing; including Mandarin Airlines, China Airlines Cargo, and Tigerair Taiwan.
- Website URL: www.china-airlines.com
- Fax Number: 886-2-2514-5549
- Head Office Address: CAL Park, Dayuan, Taoyuan City, Taiwan
Based on customer reviews on China Airlines and despite its very impressive features as an airline, there are still problems that cripple the airline down to its knees. This problem should be properly addressed to improve more their customers’ satisfaction.
I hope customers will find this China Airline Review helpful.
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