Expedia or Expedia.com is an online travelling website, which provides users with tickets and booking to any part of the world. The website can be used to book airline tickets, hotel reservations, car rentals, cruises, vacations packages and various attractions and service via Internet or Telephone agents. The site uses multiple global distribution systems like the Sabre reservation system which is dedicated for flight bookings, as for hotel reservations, Expedia uses Worldspan and Pegasus along with its own hotel reservation system for contracted, bulk-rate reservations.
It was in october 1996 when the website was launched, as the first Microsoft Internet Property. It was in 2001 when Bill Gates decided to spin off the property to become a public company. In July 2001 USA Network Inc., bought Expedia from Microsoft.
What people are saying
I’ve been doing some research regarding the numbers of reviews that I’ve found and read throughout the Internet. I’ve noticed that the website gained a lot of complaints and most of these complaints refers to their customer service assistance. Expedia only guarantees a full refund, if you adjust your itinerary within 24 hours of booking, and some users (those who don’t read the site’s rules and information thoroughly) seems to find that confusing and unacceptable. However, given the fact that Expedia receives hundreds of complaints regarding their customer services other accommodation offers, some users still find Expedia a better choice, especially as they offer better packages that users can avail with a cheaper value.
Here are some of the reviews I’ve read and gathered:
“Good. But I am still waiting for your reply to my email questions regarding Hotel booking. The hotel says check-in is at 11 PM which doesn’t make sense and is a problem. And I provided you with my airplane arrival to go to the hotel as website demands, I want to verify if they can pick me up.”
“Booked and paid for a flight to Los Angeles on nov. 1st.I havn’t got a confirmation on Alaska Airlines yet and no itinerary and I paid for it on my credit card? What is going on with you this have never happened before. You better get this right or I will have to contact the better business bureau or call my visa account and cancel the payment.expedia booking nr is 722125566565, thanks.”
The website offers a vivid, simple, and user friendly interface that helps user to navigate easily across the website. With colorful photos and thumbnails presented at the website, scrolling shouldn’t be a boring one. The website allows a user to search for available flights, hotel reservations, car rental bookings, cruises, activities and other travel packages. You can discover more of Expedia’s deals and offers by clicking this link.
Expedia also has a mobile app, which helps users to manage their travel plans on-the-go, with the of their mobile phones and tablets. The app is available for free and can be downloaded for both iOS and Android. You can download the app by clicking the links given below.
- Website URL: www.expedia.com
- Contact number: 800-220-8176 / 1-800-397-3342
- Contact Email: firstname.lastname@example.org.
- Fax Number: (702) 944-6481
- Head Office Address: 333 108th Avenue NE Bellevue, Washington, 98004, United States.
Expedia offers services and accommodations, in cheaper and budget-friendly deal. However, upon reading some of the complaints that I’ve found on some of the leading reviews sites, I think it’s safe to say that Expedia should also focus on these complaints and make some procedures in fixing these issues regarding their customer service assistance and other accommodation problems. The idea of their promos and advertisements are great, especially how cheap those offers are. However, Expedia should ensure that their customers won’t get disappointed and make them feel a travel experience that is worthy of the money that they’ve spent.