Holidaycheck is an online travel agency and hotel review website that allows travelers to book hotels online and leave authentic reviews to tell others of their experience. The website basically searches hotels for you depending on your desired destination and the people you will be with.
The goal of this OTA is fairly straightforward, and it seems that a lot of people have already used it in the past. Now, we will be checking out Holidaycheck reviews to get a good understanding of this agency’s capability.
History and Ownership
HolidayCheck AG, the company behind HolidayCheck.com, can trace its roots way back to 1999 when Markus Schott and Sascha Vasic, two students, decided to create a system that will be able to determine a hotel’s quality of service. Initially, the website was nothing but a hobby. But by 2004, the two finally decided to turn it into a company. After rapid growth, HolidayCheck launched two international websites: HolidayCheck.com and HolidayCheck.fr.
Since June 2015, the CEO of HolidayCheck.com has been Anja Keckeisen, an Economics graduate from the University of Bayreuth. Before becoming the company’s CEO, Keckeisen has worked as Chief Compliance Officer (CCO). Even prior to joining HolidayCheck, she worked for Expedia where she took the role of the Vice President and Country Manager.
What people are saying
There are mixed opinions coming from their customers regarding their website. Some customers seemed to have a smooth booking and check-in experience, with no inconvenience whatsoever. Others, sadly, have experienced nothing but terrible service.
One customer posted about her bad experience with this website. According to her, she booked a hotel in Munich, Germany using HolidayCheck. Unfortunately, her room was robbed, perhaps due to the lack of security in the hotel. After deciding to write a bad review, it seems that HolidayCheck refused to post it, saying things such as “it’s for your own safety” and that they cannot post the review without a police report.
Other customers have also complained about the horrible customer service they received after calling the OTA’s hotline numbers.
Their website looks simple, with a color scheme of blue, white and yellow. The large blue header bar shows four header tabs: ‘Find a hotel’, ‘Find a destination’, ‘Share your experiences’ and ‘Subscribe to Newsletter’ tabs. These buttons change color from blue to grey once you hover your cursor over them.
Below the headers, you’ll see the large background image placed in the middle of the homepage. In front of that, you will see the hotel finder form, which only displays two input boxes. In the first input box, you have to type in your desired destination. In the second one, simply choose who will be coming with you. Once done, simply click the yellow ‘Find’ button and you will be taken to another page where you will see the available hotels based on your criteria.
You may contact HolidayCheck via telephone. To do so, simply dial this number: +41 (0) 71 686 90 00. Additionally, you may fax them using this number: +41 (0) 71 686 90 09. Their address is HolidayCheck AG Bahnweg 8 CH-8598 Bottighofen. To view more contact details, click here.
Currently, HolidayCheck’s head office can be found in Bahnweg 8 CH-8598 Bottighofen, Switzerland. The company currently employs about 240 employees.
- Website URL: https://www.holidaycheck.com/
- Contact number: +41 (0) 71 686 90 00
- Contact Email: email@example.com
- Fax Number: +41 (0) 71 686 90 09
- Head Office Address: Bahnweg 8 CH-8598 Bottighofen, Switzerland
After looking at Holidaycheck reviews online, we can say that the website, although somehow reliable, is still not up to par with what their customers expect. They still have not perfected the art of good customer service and have yet to fully satisfy their consumers. If you are willing to bet your money on an unreliable customer service, then you may try booking with HolidayCheck. However, if you would like to be on the safe side, try looking for other reliable online travel agencies.