Japan Airlines Review
Japan Airlines was founded in the aftermath of World War II, when Japan’s commercial air transportation plummeted due to the scarcity of a reliable air transportation system in the country. It started initially with a handful of second hand airplanes from the Philippine Airlines, it made its inaugural domestic flight in 1951. Furthermore, the airline did a successful job at beating its competitors.
The Chief Executive
Kazuo Inamori is the chief executive officer of Japan Airlines. He was born on January 30th, 1932 in Kagoshima Japan. The 83-year old CEO is a well known philanthropist and a successful entrepreneur in Japan. Inamori is also the founder of tech giant Kyocera Corporation and KDDI Corporation, which is a Japanese telecommunications company. Moreover, he graduated with a BS degree in Applied Chemistry from Kagoshima University in 1955.
What people are saying
Based on online reviews like Airline Ratings and SKYTRAX, Japan Airlines provides an excellent service to their passengers. Customers only have words of admiration for the airline’s near perfect score in all aspects of their services. Moreover, passengers also expressed their desire to use the airline again.
Customers are pleased with the services they experienced with both the ground and flight crew, particularly the dedicated service of the flight staff. With regard to onboard experience, different complementary services were provided like inflight snacks and unlimited drinks. Furthermore, flights always arrive on time and baggage is always ahead of schedule.
Meanwhile, Japan Airlines customers also encounter some minor problems with the airline. However, what makes the airline very unique is the quality of customer service they provide.They decisively resolved customer’s issues.
Japan Airlines Website
Japan Airlines provides a navigation option in which customers can choose their location and a special option for customers preferred language. Moreover, customers can purchase tickets and manage their flights using the flight search navigation panel, it’s also programmed to book hotels in Japan. Learn more about their website here.
In addition to their website, customers can use the Japan Airlines mobile app or JAL that can be downloaded from Google Play Store and Apple Apps Store for free.
On the other hand, Japan Airlines customers can contact the service hotline for reservations and general information via 1-800-1-8110084 / 63 (02)-403-2486 for Nihongo speakers. On the other hand, customers may call 63-(02)403-2763 for English or Mandarin. For more local customers, they may visit the website here.
The flight products of Japan Airlines varies with their flight classes. Flight classes include First Class, Business Class, Premium Class, and Economy Class, which are available in domestic and international routes. Moreover, inflight amenities such as meals and entertainment kits may differ with flight class and the type of aircraft. Learn more about their inflight products here.
About Japan Airlines
Japan Airlines Co., Ltd. (JAL) is the flag carrier of the Japan which is headquartered in Shinagawa, Tokyo, Japan with two main hubs in Tokyo at Haneda Airport and Narita International Airport. The airline is considered the largest airline in Japan with a fleet size of 162 aircraft in active service. It flies passengers in 92 destinations across the region. Moreover, the airline is a proud member of Oneworld Airline Alliance.
- Website URL: www.jal.com
- Contact number: +81 3-6733-3062
- Head Office Address: Shinagawa, Tokyo, Japan
Based on the warm approval from customers, Japan Airlines is a one of a kind airline that provides exceptional service. We cannot deny that the overwhelming approval ratings from customers reflect the quality of service they have. Although minor problems are very common among airlines, Japan Airlines has their own unique style of dealing with customer’s issues and that is the reason why they are very popular among their stakeholders.
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