Jetstar Asia Reviews
Jetstar Asia is a low-cost carrier from Singapore that regularly operates regional flights to Southeast Asian countries including the Philippines, Vietnam, Thailand, Cambodia, Burma and Malaysia. Being a low-cost carrier, it means that most of the comforts are a bit reduced in favor of affordability. Today, we will be reading Jetstar Asia reviews to find out how much of the quality is lost to keep the price to a minimum.
History and Ownership
The airline was founded in the year 2004, after an alliance formed between Qantas, Tony Chew, FF Wong and Temasek Holdings (Private) Limited. By December 7, 2004, the airline began selling tickets online. However, conflict arose after China prevented the airline from flying to Shanghai and Beijing. This is because the officials in China did not want foreign low-cost carriers landing into the two airports.
The current Chief Executive Officer of Jetstar Asia is Bharathan (Bara) Pasupathi. He was appointed to the position in July of 2012. Pasupathi is a graduate of Commerce from Murdoch University.
What people are saying
After searching Google for Jetstar Asia reviews, I’ve found that the results were quite depressing. On Skytrax’s AirlineQuality website, the airline only managed to rank 5 stars out of 10, somewhat a barely passing score. A passenger complained about bad legroom, saying that he had to sit with his legs slightly bent sideways just to fit his seat. Another passenger also complained about the inadequacy of the seats and the insufficient cabin facilities.
On a positive note, the crew seemed to be quite cheerful, relieving the discomfort that some passengers may have had to endure.
Now, let’s look at their website. The first thing you will notice is the abundance of the color orange. From their headers to the booking form, the color orange seems to be the color motif of the airline. Scroll down a bit and you will see the flight promos and other packages available.
For travelers, the website also also features hotel reservation, car rental reservation, flight and hotel packages, shuttles, insurance, activities and cards. Additionally, the developers have been kind enough to create a free mobile application for the Android and iOS.
For inquiries, reservations and other concerns, you may contact Jetstar Asia via telephone by calling the local number in your country. To see all hotline numbers, click here. If you would rather contact them using Skype, you can call using their Skype name: jetstarairways.
Being a budget airline, Jetstar Asia only offers the Economy Class. Food and beverages can be bought onboard. The flight attendants will walk through the cabin offering each passenger the dining menu. As for the inflight entertainment, you may purchase it while booking your ticket. Mind that there will be no inflight entertainment for you unless you buy it.
Jetstar Asia’s hub and headquarters can be found at the Singapore Changi Airport. Their fleet consists of eighteen (18) Airbus A320-200. They are not a member of the Star Alliance and their frequent flyer program is the Qantas Club.
- Website URL: www.jetstarasia.com
- Contact number: +65 6318 0888
- Contact Email: firstname.lastname@example.org
- Fax Number: +65 6546 0571
- Head Office Address: Level 3, Southwest Finger #034-30,Terminal 1, Singapore Changi Airport, Singapore, 918144, Singapore
Sadly, based on Jetstar Asia Reviews, the airline seems to have sacrificed too much quality to the point that the customers are no longer comfortable. The affordability, which is perhaps the airline’s strongest point, has also turned into its weakness. Somehow, though, the airline crew still managed to appease the passengers’ burdens by simply being kind and friendly. Hopefully, the budget airline would re-assess their cabins and inflight services to address their customers’ complaints.