Kenya Airways Reviews
Visualize the country of Africa and you will most likely imagine a massive landscape teeming with countless species of wildlife. A wonderful mix of arid deserts and lush oases that bring vibrant color to this large continent.
If this is how you visualize Africa, then you should visit Kenya: a country found on the Eastern part of Africa and is known for its deserts and safaris. To get here, you may choose to book with Kenya Airways, the country’s major airline and flag carrier. Today, we will look at Kenya Airways reviews to see if this airline is truly worthy of carrying travelers to this wonderful nation.
Origins and ownership
The airline was founded on January 29, 1977 by the government of Kenya right after East African Airways (EAA) ceased operations. Kenya Airways commenced their operations on February 4, 1977 with two Boeing 707–321s aircraft.
Currently, the chief executive officer and managing director of the airline is Mbuvi Ngunze. He has been the CEO of Kenya Airways since December 1, 2014.
What people are saying
There are several pros and cons when it comes to flying with this airline. Based on the Kenya Airways reviews I found online, the airline’s best assets are the staff service and punctuality. The airline is rarely late or delayed, and if they are, they often have a good and valid reason for it.
However, passengers complained of the chaotic boarding. Priority boarding appears to be ignored and the staff does not do anything to enforce any boarding rules that should be applied. Moreover, some of their seats are worn out due to age and usage. The seat pitch is okay, just not very exceptional.
Their website provides a streamlined platform for passengers to know more about the service they offer. In the middle of the page is a large cover image that features their business class, mobile app, latest news, and other interesting stories.
On the left portion of the image, you will notice a row of buttons/tabs labeled according to their purpose. If you want to book a flight with Kenya Airways, click the first button labeled “Book flight”. Once you do, a flight search/booking form will automatically appear in the middle of the page. Fill up this form and click the “Book Now” button to see the results of your query.
Aside from that, the website also allows travelers to do a web check-in, view flight statuses and timetables, book hotels, as well as alter or manage their existing bookings.
Kenya Airways offers flights in Economy Class, Business Class, and First Class. Surprisingly, even the Economy Class flights have in-flight entertainment included. Moreover, they offer complimentary drinks and spirits on all flight classes. Their IFE features movies and music. Aside from that, passengers are also given the option to upgrade their class and leg space.
The airline operates from their main hub at the Jomo Kenyatta International Airport and their headquarters is at Embakasi, Nairobi, Kenya. They joined the SkyTeam alliance in June 2010 and their fleet has a total of 45 aircraft which consists of various Boeing and Embraer models.
- Website URL: kenya-airways.com
- Contact number: +254 20 327 4100
- Contact Email: firstname.lastname@example.org
- Fax Number: +254 20 642 2560
- Head Office Address: Jomo Kenyatta International Airport, PO Box 19002-00501, Airport Road, Embakasi, Nairobi, Kenya
Looking at the Kenya Airways reviews, I can see that the carrier is somewhat average in terms of their services. Passengers may or may not like their services depending on how much they expect from this airline. What do you think? Let us know about your own Kenya Airways reviews by leaving a comment below!