Malaysia Airlines Review
Malaysia Airlines’ roots go all the way down to the annals of Malaysia’s Aviation history in 1937. The airline started as a scheduled air passenger and mail service under Wearne Air Service. Its maiden voyage was chartered to connect Singapore, Kuala Lumpur, and Penang; the Australian brothers Theodore and Charles Wearnes led the first flights of the young airline company.
However, it was not until 1947 when the airline was re-branded as Malaysia Airlines.
The Chief Executive
Christoph Mueller is the chief executive officer of Malaysian Airlines. He’s born on September 17th, 1961; 25 years of his life has been devoted to civil aviation, logistics, and the tourism industry. The skills he learned during those formative years in his profession helped him draft the plan for the financial recovery of Aer Lingus.
He also worked in different airlines in various capacities, like financial analyst for Lufthansa in 1989, from 1991 to 1994; he was a financial controller for Daimler-Benz Aerospace, and much more. He joined Malaysia Airlines amid the company’s unstable finances, which was caused in part by the MH370 and MH17 incidents in 2014.
What people are saying
Malaysia Airlines received casual and unappealing reviews from customers online. According to customers, the airline was quite good in providing genuine customer service and they also noticed the evident improvement in the airline in recent years. Furthermore, legroom is spacious and the entertainment system, together with other in-flight amenities, are quite impressive especially in their economy class.
However, some customers also expressed their contempt over the airline, even though they acknowledged the good service provided by the airline, some customers can’t hold their frustration over the terrible food they were served not to mention the delayed flights that have become a regular excuse of the airline. In addition to that, some customers experienced unprofessional treatment from flight attendants and vowed not to fly with them.
Malaysia Airlines Website
Customers can use the accessible website for booking and managing existing booked flights with the airline. Useful features are also included in the website like flight status updates and check-in. However, check-in is not applicable in Brunei and Xiamen flights. Learn more about their website here.
In addition to their very impressive website, they also published world class destinations in different continents from Asia, Europe, Australia, and North America. This travel destinations are published under “Discover,” which definitely helps customers to have a better overview of the best travel destinations in different continents.
Malaysia Airlines’ customer service is available 24-hours a day for customer inquiries and general information. For customers within Malaysia, customers may reach them using 1-300-88-3000, or if customers are outside Malaysia, customers can contact them via +603-7843-3000 (long distance charges may apply).
In addition to their customer service hotline, they also offer service hotlines for missing luggage and lost & found items via +603 8776 3733 or +603 8776 3742 during business hours from 7:00AM to 11:00PM Malaysia time.
Malaysia Airlines offer three flight classes available in domestic and international flights. Apart from that, inflight amenities may vary depending on the flight routes.
Economy Class, provide customers different choices of meals and beverages. For long haul flights, passengers can enjoy additional meals. Likewise in-flight amenities differ with aircraft types, audio/video entertainment is available for 747s, 777s, 737-800s, A380s and the new A330s; cabin monitors for 737-400s and old A330s on short flights.
In addition to inflight amenities, customers can enjoy the 32 to 34 spacious footrest on most aircrafts as well as USB seat port on some aircrafts. Furthermore pillow and blankets are provided as per customer’s request.
Business Class, customers can enjoy restaurant type meals and beverages. Moreover, snacks and two full meals are available as per customers request on long haul flights. Likewise, in-flight entertainment is also available.
In Business class, customers can enjoy 74-inches spacious reclining flat bed with a 60-inch seat pitch coupled with satellite phone and USB powered port seats. In addition to inflight amenities, customers are provided with slippers, ear plugs, and stationeries available by request.
First Class are available 747s and A380s, first class passengers can enjoy pre-ordered meals with 25 different dishes from Kuala Lumpur, Sydney, and London. In flight amenities include Audio/Video, USB powered seats, and satellite phones. Furthermore, customers can enjoy fixed shell seats that can be converted into a flat bed with an Ottoman and pillow.
About Malaysian Airline
Malaysian Airlines is the flag carrier of Malaysia, with the main hub at Kuala Lumpur International Airport and Kota Kinabalu International Airport as it second hub. Add to that, the airline operates throughout Asia and a handful of destinations in Europe and Oceania.
In addition to that, the airline operates more than 86 aircrafts in active service that flies passengers in more than 60 destinations including domestic and international routes.
- Website URL: www.malaysiaairlines.com
- Contact number: 1-300-88-3000
- Head Office Address: Subang, Malaysia
Based on customer feedback on Malaysia Airlines, continuous improvements are necessary in the service they currently provide. We cannot deny the fact that even though customers are quite impress with the airline, there are small things that need to be enhanced.
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