Based from independent websites that provide information about online travel agencies, RoomStays is owned and operated by Roomstay Inc., since the inception of the company in 2015. On the other hand, RoomStays.com, the travel agency’s website, is operated by Network Solution LLC.
In this RoomStays review, we give readers an overview on the online travel agency and how their customers’ reviews reflect the kind of service they offer.
What people are saying
Based on customer reviews from Trustpilot, it seems that the website has a poor performance in terms of providing quality service to its consumers. Reviewers bluntly state that travelers should stay away from the company, because of their insidious services.
Majority of the reviewers were not pleased with the wrong prices the online travel agency advertised in their website. Moreover, customers cards were charged twice the price of the booked flights.
Some reviewers also experienced awful treatment from the company’s customer service representatives. Apparently, the call center agents were also unreliable according to customers; booking process handled by these customer reps were full of mistakes.
On the other hand, there were some reviewers that praised the website for its very user friendly design. Add to that, customers also admired the hotel packages they offered.
RoomStays is not ornate like other online travel agencies with very complex designs. Moreover, the user friendly website can be used for searching available hotels. It also offer links of different websites that offer different hotel deals. It also provided different related links ranging from vacation packages to travel deals. To learn more about their website, customers may visit their website here.
Meanwhile, the website does not provide any customer service hotline that can be used to contact the company. Customers need to rely on the Internet to find RoomStays customer support. However based on the BBB website, the company hotline is (866) 539-7847.
As mentioned above, there is a scarcity of information available on RoomStays.com. Perhaps this can be linked to some of the customer complaints. Also, the company failed to provide important information, especially about their contact details and headquarters on the website. Some customers had tried to inquire via the customer service hotline about the company’s headquarters, so they could file a formal complaint. However, their requests were turned down by customer support.
- Website URL: roomstays.com
- Contact number: (866) 539-7847
- Fax Number:(813) 925-8199
- Head Office Address:127 N Magnolia Ave, Orlando, FL 32801-2301
Based on this RoomStays review, the company seems pretty impressive because of the range of hotel websites they feature. Apparently, this is not enough to guarantee that the website is worth checking. Some travelers say that they would be better off booking directly with their prefered hotels.
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