SilkAir (MI) is a subsidiary airline of Singapore Airlines and is headquartered in Airline house, Singapore. MI is a regional airline and flies to 44 cities all across Australia, Indian Subcontinent, Southeast Asia and China.
If you are planning on buying a ticket from this airline, it would be wise to first look at SilkAir reviews. This will help you decide if this airline is indeed worth your time, and most especially, your money.
Origins and Ownership
We can trace SilkAir’s roots as far back as 1975, when Tradewinds Charters was formed. Then, by February 21, 1989, Tradewinds Airlines, a small airline that offered scheduled services to Hat Yai, Bandar Seri, Kuantan, Phuket and Pattaya, was established. The airline got its current name and logo after the major rebranding that happened between 1991 and 1992.
The CEO of SilkAir is Leslie Thng and he has been holding the position since September 2012. Before being appointed as SilkAir’s CEO, Mr. Thng served as SilkAir’s General Manager of Germany. He has also served as the airline’s Board Director since April of 2012.
What People Are Saying
The SilkAir reviews that I’ve found seem to be quite mixed. Some people have good things to say regarding the airline’s services while others are offering nothing but criticism. However, based on Skytrax’s Airline Quality website, SilkAir was given a 7-star-out-of-10 rating, which is way above average.
According to one passenger, he had an “enjoyable experience”. His check-in was easy, which he had done via iPhone. The cabin staff were very kind and offered him and the other passengers a warm welcome.
Other customers, however, complained about delayed flights and uncomfortable legroom. One passenger exclaimed that he felt quite uncomfortable during his six-hour flight which flew from Cairns, Australia to Singapore. However, despite this, the passengers still commended the quality of the inflight meals and the inflight entertainment.
Their website looks very clean and professional. You can see that the SilkAir’s web developers really took time and effort in improving the user’s experience. On top of the website you can see the green-and-blue bar, with the SilkAir logo located at the leftmost part. In the same area, you will find five links that will take you to different pages of the website. These links are: Plan and Book, Special Offers, Destinations, Travel Info and A Joy To Fly. On the right-most part, you’ll see a flag which determines your location and the language that is currently being used on the website. You can change this simply by clicking on the flag icon and selecting your prefered location and language.
Now, directly below the bar and on the left hand side of the page, you’ll see the standard booking form that can be found on most airline/travel agency websites. For SilkAir, the form includes a tab for searching flights, booking management, web check-in and flight status tracking. All users need to do when performing an online booking is to fill up all the necessary fields, and when done, click the green search button.
Scroll further below and you will see all the current promos and highlights. All images used in the website look clear and don’t have any noticeable unsightly blurs.
You can contact SilkAir via telephone, fax and through their online form. Their telephone hotline number is +65 6542 8111, or you can visit this page to find the local number for your location. Note that not all call centres are available 24/7, as some locations only operate during local office hours. Their fax number is +65 6490 0514. Their online feedback form can be found here, just select the area that best matches your query and concern.
The airline’s fleet features two cabin configurations: Business Class and Economy Class. Inflight meals, as usual, may vary depending on your cabin class, the time and the duration of your flight. No worries, though, as most customer reviews left good comments when it comes to SilkAir’s food quality.
The inflight entertainment system that is being used is called SilkAir Studio, a wireless IFE that can stream movies, TV shows and music directly into your own portable media device for free.
More About SilkAir
SilkAir is a regional airline from Singapore and is wholly owned by Singapore Airlines. Its hub is at the Singapore Changi Airport. Unlike its parent company, SilkAir is not a Star Alliance member, therefore your frequent flyer miles may not be credited here.
Currently, their fleet consists of four (4) Airbus A319-100, eleven (11) Airbus A320-200 and fourteen (14) Boeing 737-800, giving the airline a total of 29 in-service aircraft.
- Website URL: http://www.silkair.com/
- Contact number: +65 6542 8111
- Fax Number: +65 6490 0514
- Head Office Address: 05D Airline House, 25 Airlines Road, Singapore, 819830, Singapore
A Fair Airline
After checking out the SilkAir reviews, it may seem that this airline is an indistinguishable one, however, if you look at the airline’s reputation, you will see that they are quite a fair airline. With decently-priced flight tickets, good food and warm service, I can say that for a small airline, they are doing quite a good job.