Providing the best available vacation packages is the top priority of online travel agencies, but do they really give the best available service to customers?
Tripres.com is a subsidiary of Prestige Travel Inc, founded in 1998. According to their website they specialize in discounted/wholesale room rates at major hotel casinos on the famous Las Vegas Strip. They customize vacation packages which will include airfare, car rentals, city tours, side trips to neighboring cities and states including cruises and tours.
Unlike other online travel agencies, you’ll notice that very few people talk about Tripres.com, I tried to look for customer feedback about them and it seems it’s not very well know. But after some detailed research I noticed that some websites like Complaints Board and tripadvisor.com talk about Tripres.com. One customer described them as “ the worst of the worst” for providing wrong information which resulted in additional charges.
The website also charges customers even they didn’t make a purchase. One customer said her credit card was charged even though she canceled the reservation.
Some complaints about the website is that the price posted is not legitimate, it’s just a way for Tripres.com to lure customers. After the customers agree to the price posted, they charge the customer a different price.
There are fairly enormous complaints about Tripres.com posted in various websites like tripadvisor.com as well as others. Many of the reviewers post their complaint to warn online travelers are advised to be vigilant.
The website offers flight and hotel packages in different states. Since tripres.com focuses more on hotel and flight deals. Customers can visit their website for further details here.
Tripres.com Customer service hotline is open 7 days a week during office hours. The company also provides Spanish customer representatives for Spanish customers. Customers can also visit their corporate office and 15 other office branches in Nevada.
Tripres.com corporate headquarters and reservation center is located at Mountain road Las Vegas, Nevada. In addition to this location, they also have 15 branch offices in Nevada. They are manned by more than 166 employee.
- Office location : A Division of Prestige Travel, Inc. 6145 Spring Mountain Road Las Vegas, Nevada 89146
- Customer service: 800-255-0372
Based on customer complaints for Tripres.com its not clear whether they are a legitimate provider of vacation packages. Complaints concerning the legitimacy of Tripres.com based on their claim that they are the Last Vegas Expert contradict customer feedback. Customers should be more careful in dealing with online travel agencies especially if the website promises everything. Always make sure to read the Terms and Condition before dealing with ANY online travel agency. Feel free leave a comment.