Trivago was created to make travelers lives easy and convenient. The company was founded in 2004. However, it was not until 2005 when its founders Peter Vinnemeier, Malte Siewert, and Rolf Schrömgens launched the website in Düsseldorf, Germany.
Today, the website is the world’s largest hotel comparison search engine. It has over 900,567 hotels in its catalog, booking 275 sites daily, and serving 45 million travelers a month.
What people are saying
Trivago receives a lot commendation from their customers. They offer a simple yet functional website that allows customers to find hotels around the world. Moreover, customers are satisfied with the websites service, because it offers a wide range of hotel selections in their list.
However, it’s also fair to say that a lot of customers were also not pleased with Trivago. Some common rants about the website were on the website’s referral of customers to other travel agencies. Although, this could easily be dismissed had these customers realize that Trivago is a hotel comparison portal.
Other customers were concerned about their safety when they book with Trivago because the hotel comparison portal has no direct control over these properties that their customers would be renting.
The website is designed as a meta-search engine that would provide a simple way of finding hotels using a customer’s preferences. When customers open the website, they would be asked where would be want to stay. The system would search for hotels based on the customer’s preference and viola, it will show a long catalog of hotels with price comparison. The customer just needs to choose a hotel from the list.
However, like what customer reviews say, the website will only link customers to a different travel agency where customers can book reservations.
Also, the website features are pretty impressive, it has built-in advanced options where customers could filter through the list prepared by the website.
Since the website is purposely built as a hotel comparison search engine that scans more than 270 hotel websites available online, Trivago does not have a customer service hotline. Moreover, customers are merely linked to a different travel agency where they can complete the hotel reservations.
On the other hand, if you have questions and inquiries about the service of Trivago’s website, you can visit their “contact us” page and fill up the their contact form.
- Website URL: www.trivago.com
- Head Office Address: trivago GmbH, Bennigsen-Platz 1, 40474 Düsseldorf, Deutschland
Base on this Trivago review, the website is pretty impressive with all the excellent filter options they have, considering that it also features a minimalist design, which greatly helps customers to find a good hotel.
However, customers should be cautious with the travel agencies linked with Trivago. It’s proven that some of the online travel agencies that have a tie-up with Trivago received bad reviews from their customers.
If you are very dubious about a particular travel agency tied-up with Trivago, make sure to check-out the company’s services online before making a hotel reservation.