Trivago is an internet based hotel search engine site that has 54 localized sites. Travelers from all over the world can use this website to look for an available room to top cities all over the world.
The company was conceived and founded in Düsseldorf, Germany. To date, it has been recognized as one of the most popular online startups from Germany.
Today, let’s look at the latest Trivago reviews to get a better idea on how well this company offers its services.
History and ownership
The idea for the company was conceived sometime in 2004 by four college friends Malte Siewert, Peter Vinnemeier, Rolf Schrömgens, and Stephan Stubner. By January 2005, Trivago’s website was officially launched. Not long after its founding, Stephan Stubner stepped down from his position as Trivago’s Managing Director with Malte Siewert taking his place.
The co-founder, managing director, and co-chief executive officer of Trivago is Rolf Schroemgens. He has been holding his position since June 2006. Prior to joining Trivago, he worked with Ciao.com, an online shopping portal, where he held the VP position.
What people are saying
Sadly, a lot of the previous clients had gripes about the quality of service they received from the company. The Trivago reviews I found online were mostly negative, with complaints ranging from slow and unresponsive pages to downright rude customer service representatives. Here, I will show you some of the said reviews:
‘I booked an available unit on the morning of 6/6/2016 that was completely available. It was a location in steamboat springs for 12/30/2016 – 1/4-2017. They wanted payment in full at the time of booking. Later in the day I receive an email stating “Sorry, we’re booked”.“
“Do not rely on this site for honesty in their ads. Multiple times I have clicked on their ads advertising rates of $60 for luxurious five-star Hyatt send Hiltons on the beach, but when I click to actually go to the full site those rates are nowhere to be found and are minimum triple the advertised rate.”
“I learned that if I had stepped into the chosen hotel, my rate would be $22 cheaper than booking through Trivago. Now I find that Trivago booked me not only for last night in Tennessee but has also booked me for three days from now in New Mexico via Priceline!”
Their website looks very simple and clean, with the landing page showing a search box and a search button set on a blank white background. Scroll down and you will find images of the top cities. Click the image and you will be taken to the page which shows a list of the available hotels in the area along with their respective prices. Scroll down further to the bottom of the homepage and you will find the list of other top cities as well as a list of Trivago’s localized websites.
- Website: http://www.trivago.com/
- Contact number: 212-208-1439
- Customer service page: Click Here
- Head Office Address: Düsseldorf, Germany
Unless you wish to ruin your vacation with false advertisements, overpriced hotels, unresponsive customer service, and low-quality hotels, then do not book with via this website. As per the Trivago reviews above, people have had their holidays destroyed by simple issues that should have been easily fixed but haven’t.