With different traveling spots being introduced throughout the whole world, traveling overseas has become a trend nowadays. The feeling of soaring up in the sky and seeing those fluffy clouds glide over the plane’s enormous wings, the view of the land below, the glistening seas, surely–traveling via plane is a good experience. Especially if you are flying with a good airline that offers smooth and convenient travel, flying must be really fun!
Origins and Ownership
Turkish Airlines is the national flag carrier airline of Turkey, headquartered at the Turkish Airlines General Management Building, on the grounds of Ataturk Airport in Yesilkoy, Bakirkoy, Istanbul. It operates scheduled services to 290 destinations in: Europe, Asia, Africa and the America. Making it the fourth-largest-carrier in the world by number of destinations. Turkish Airlines is also the operator that flies to 115 countries. With an operational fleet of ten cargo aircrafts, the Airline’s cargo division serves 52 destinations. Turkish Airlines uses Istanbul Ataturk Airport as its main base, while Esenboga International Airport, Sabiha Gokcen International Airport, and Adnan Menderes Airport serves as its secondary hubs. Turkish Airlines has been a member of the Star Alliance, since 2008.
The Turkish Airlines was established on the year 1933 as State Airlines Administration, as a department of the Ministry of National Defense. The initial fleet is consisted of two five-seat Curtiss Kingbirds, two four-seat Junkers F-13s, and one ten-seat Tupolev ANT-9. In 1935, the airline was turned to the Ministry of Public Works, until in 1938, it became a part of the Ministry of Transportation.
Temel Kotil, the General Manager and CEO of Turkish Airlines, is an Aeronautical Engineer who graduated at Istanbul Technical University, with a degree of B. Sc, in 1983. Awarded a scholarship by the Ministry of Industry in 1984, He studied at the University of Michigan-Ann Arbor(USA) and obtained a M. Sc, degree in Aerospace Engineering and M. Sc in Mechanical Engineering in the years 1986-1987. Kotil continues his studies there until he received hi Ph. D in Mechanical Engineering in 1991.
What people are saying
Aside from the delicious foods, comfy legrooms and smooth flights, Turkish Airlines passengers seems to have some issue with the Airline. Preferably with their customer service accommodations. Some of these remarks are written below:
“I flew Turkish Airlines a while ago from Viena to Istanbul. I was attonished by the quality of the service. Dispite it was just a 2 hour flight, we have entertainment in every seat and a full meal! Very good quality! All the crew members were super nice to me and on the way back they even gave us Turkish candy! It is definitely my favorite airline! 🙂 keep it up guys!”
—Carlie MS (Mexico)
“We have been traveling on Turkish airlines for several times and each time I like the service and accurate timings of arrivals and departures.Also the meals were excellent.I recommend flying with Turkish Airlines highly.The fare are amazing compared to all other International airlines.”
—Khalil A (Annandale, Virginia)
“I’ve never encountered such rude, unprofessional and deceitful practices by any airline in the world. True it was my fault that I missed my connecting flight at Atarurk airport, so I had to go to the ticketing office to pay a penalty. Though I didn’t want to, I knew it was my fault so the ticket staff told me it would be $690 for the penalty. She issued a new boarding pass for that next flight and when I walked out of the office towards security, I decided to do the conversion of Turkish liras to USD and saw it was equivalent to $920. When I confronts her, she had the audacity, in front of her other 5 or so colleagues, to say “oh well, nothing I can do now”. She didn’t deny telling me it would be $690, but she just said what’s done is done. I issued an online complaint and all the airline acknowledged was “we warned that staff of her unprofessional behavior because she didn’t provide a smile”. That is the shameful on the entire airline that is supposed to be so reputable. I can’t believe how low the airline ticketing office operates. Has anybody else encountered similar troubles at that ticketing office?”
—Kyinzomk (Dubai, United Arab Emirates)
“Absolutely the WORST travel experience ever. Airlines mishandled my luggage and it did not make it to my final destination. After I inquired where my luggage was and why it did not make it to my final destination, Turkish Airlines employee responded, “I don’t know”. After a lengthy discussion, I asked what the Airline would do to ensure that my luggage was delivered to me. Turkish Airline employee responded that they do not have a delivery policy and that it would be MY responsibility to contact the Airport AND MY responsibility to pick up the luggage if/when it made it to my final destination. Why should I be inconvenienced for their incompetence!? Turkish Airlines Customer Service SUCKS!!! Avoid this airline at all cost.”
Visiting turkishairlines.com will lead you to a simple website that will help you pick which language would you choose, for you to understand the website’s interface. Though most of the cities listed on their websites only provides English as their international language, some (i.e. Austria) offers Deutsch and Turkce. At this point, we chose the international tab.
Upon clicking, you will be transferred to Turkish Airline’s main website. The website is just a simple one; white, grey, blue and red tabs and texts compliments and blends with the background that shows a faded image of a kaleidoscope or tinted glass ( i really don’t know, i just find it very impressive). In the website, you can flight a ticket, book a hotel, rent a car, check for promotions and so many features to choose from. You can also check and read their Miles&Smiles promotions and become a member to have cheaper and convenient flights. They also have a mobile app which offers Mobile booking & Reservations, Mobile Check-ins and so much much more. You can download Turkish Airline’s website, available in three different platforms (i.e. iOS, Android and Windows Phone) by clicking here.
Turkish Airlines offers Economy and Business Class, and accommodates every passengers with their staff professionally. The meal is awesome and every seat is reclining and has enough legroom, good for long-haul flights–for that convenient and hassle-free travel.
- Website URL: Turkish Airlines
- Contact number: +90 850 333 0 849 / +90 212 463 63 63
- Contact Email: email@example.com
- Fax Number: +90 212 465 21 21
- Head Office Address: Turkish Airlines General Management Building Ataturk Airport, Yesilkoy 34149 Istanbul Turkey
As for Turkish Airlines, with decent accommodations, food and services; it is not surprising if they made it to the top 10 of the best airlines. Given the fast that the airline receives some complains from their passengers, we’re sure that Turkish Airlines are doing their best in order to assist them with their issues, and i think that’s what every staff and airlines should have. A perfect assistance towards their passengers, for a smooth, and comfy travel.