If you’re watching the news or different documentaries like Seconds from Disaster, Mayday, Air Crash Investigation and other similar program, you wouldn’t be so surprised to see an airline on fire. But as they say, this modern age has had a lot of things changed. When anyone sees this line on the news, “United Airlines is on fire”, they might think that the airline has a burning aircraft, but If you’ve been watching television, specifically a news program or have active on social media, then you probably know that “United Airlines is on fire” for another reason.
A video posted on the internet on Sunday shows a bloodied passenger, later identified as 69-year-old Dr. David, being dragged out of his seat and is forcibly removed from the airline (United Flight 3411: Chicago-Louisville). According to another passenger of the flight, Dr. Dao refused to give up his seat for a Monday flight, because he needed to be Louisville in the morning to see his patients. He was then surrounded by airport security police, forced out of his seat and was dragged down the aisle.
Here is video taken by one of the passengers of Flight 3411.
— Jayse D. Anspach (@JayseDavid) April 10, 2017
In response to the incident, United Airlines Chief Executive Officer Oscar Munoz released a statement to apologize for what happened. He might have had good intentions in releasing the statement, but unfortunately, the seemingly “tone-deaf” message only added fuel to the fire.
United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0
— United (@united) April 10, 2017
“United Airlines PR Department Right Now”
Netizens, of course, responded to the issue by coming up with new slogans at the same time letting the world know what they think about this major airline in the US (since the PR department has a lot to worry about, might as well help them make new slogans).
And we all thought that the customer is always right…
Happy Hunger Ga… I mean welcome aboard!
Someone was also thinking about its competitor.
You know you have it bad when you get this
“You think it’s that bad? Somebody has it worse.”
No one is ever too old for new seating arrangements
United Express Flight 3411? More Like United Express Flight Call 911!
As if the slogans were not enough, somebody even designed a new logo
Overbooking problems? Problem Solved!
The list (or should a I say pages?) goes on and on, but we sure hope that everyone (not just the airline) learned a lesson or two from this incident. The customer may not always be right, but as services providers the companies and their employees should know how to handle issues professionally and always look after the safety and well being of the customers. In situations like this, the crew or person in-charge should try to handle the situation as peacefully as possible, not just to avoid damaging the name of the company they are serving but also to avoid violating the rights of their customers. Again, the customer may not be right, but they are one of the reasons why the business even exists in the first place.
We hope that you enjoyed reading our article and the people involved in this incident would find a peaceful way to resolve the issue and cause no more harm to others. Also to avoid having everyone