Virgin Atlantic Reviews
Virgin Atlantic is an airline based in Crawley, West Essex, England. Despite its name, Virgin Atlantic is only partially owned by the Virgin Group of Companies. 49% of the airline is owned by Delta Air Lines.
Today, we will see how well this airline serves its passengers by checking out Virgin Atlantic reviews.
History and Ownership
The airline was founded in 1984 by Richard Branson and commenced its operations on the 22nd of June of the same year. Their first flight operated from Gatwick to Newark and used a Boeing 747-200 which was named Maiden Voyager.
Virgin Atlantic’s Chief Executive Officer since February 1, 2013 has been Craig Kreeger. Prior to joining Virgin Atlantic, Kreeger had been the Vice President of American Airlines (AA) where he spent 27 years of his career. Kreeger is an Economics graduate from the University of California in San Diego. He also became an MBA holder after graduating from the University of California in Los Angeles.
What people are saying
Based on Virgin Atlantic reviews written by the airline’s previous passengers, I can see that they are doing quite well. Here, I will show you the pros and cons of flying with them.
If you’re particular about your personal space, then you will love the extra legroom that Virgin Atlantic provides. The seat pitch will allow you to recline a bit, which may help relieve stress and back pains for some people. The flight crew, according to several passengers, were also great. The people loved the crew’s attentiveness and willingness to help.
However, as for the food and beverages, you may be a little bit disappointed. One passenger said that the “food quality is not up to standard, poor in general.”
Now let’s check out their website. When you open it, you will be greeted with the large, automatically-changing background images featuring different tourist spots around the world. In the middle of the page, you will see the flights and holidays form which you can fill up. The form is set on a bright red background which fades to black at the top. This color is pretty much the identifier of the Virgin Group of Companies.
As expected, web check-in, booking management and flight status checking is available. You can access them by clicking on tabs located at the upper right side of the homepage. Deals, flying club membership and holiday promos are also available.
Their customer service hotlines vary depending on your country or region. To view all of them, click here. For general inquiries, visit this page. To offer your feedback, simply fill up this online form.
The airline offers three cabin classes: Upper Class, Premium Economy Class and the Economy Class.Those in the Upper Class are allowed to fully recline their seats to transform it into a makeshift bed. The airline flies to about 30 destinations worldwide.
As for the inflight meals, the menu differs depending on your class. Those in the economy class are offered a free bottle of water, some wine and other spirits, a main meal and sometimes, a light snack. For Premium Economy flyers, they are offered a starter dish, a main course, some bread, dessert, tea and some wine. The Upper Class flyers get the best food quality, and the dishes are inspired by Lorraine Pascale’s (a celebrity chef) signature dishes.
More About Virgin Atlantic
Virgin Atlantic has three operating bases: Manchester Airport, Heathrow Airport and Gatwick Airport. Their fleet consists of ten (10) Airbus A330-300, eleven (11) Airbus A340-600, ten (10) Boeing 747-400 and nine (9) Boeing 787-9.
- Website URL: http://www.virgin-atlantic.com/
- Contact number: +44 1293 562 345
- Contact Email: Special_Assistance@fly.virgin.com
- Fax Number: +44 1293 561 721
- Head Office Address: The Office, Manor Royal, Crawley, West Sussex, RH10 9NU, UK
A Satisfying Airline
After looking at Virgin Atlantic reviews written by their customers, I can see that the airline has several obvious flaws. Despite this, the airline manages to satisfy most of their customers by offering good customer service.